Shipping & Returns
I generally ship very quickly, but I am one human being and make most orders as you purchase them. Please allow time for me to create your product - I put a lot of love into these and want them perfect before I ship. If you need something by a certain date - feel free to contact me HERE to secure it.
2018 Festival Season Creation Schedule
APRIL through SEPTEMBER:
Daywands and Derpchucks: About 1-2 weeks to ship.
Contact Wands: About 2-3 weeks to ship.
Hoods and Masks: About 1-2 weeks to ship.
Quivers: About 2 weeks to ship.
ANYTHING Custom/Detailed: Anywhere from 2-4 weeks (we will talk about this when we are figuring out your custom).
These are all an estimate - things may take a few days extra, but I try to get them out a few days early if I can. If you need things for an event/specific date - contact me.
Once the item is created then shipping will usually take about 2-4 days to arrive. I ship everything USPS with tracking and I insure every package for YOU! Express shipping options are available to you also.
Once the item is created and shipped it will usually take about 7-10 days to arrive. I ship everything USPS and unfortunately am not able to offer tracking once the package leaves The United States. I will insure if possible for you.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns, exchanges, and cancellations.
- Please contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
- Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?